WARRANTY & SERVICE
The fine print...
Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable industry quality and the failure does not amount to a major failure.
GP Glass warrants that all Goods supplied (with the exception of consumables such as fly mesh and beading) will be free from defects arising from faulty workmanship or materials for a period of seven (7) years, one (1) year for Goods considered by GP Glass as moving parts, including but not limited to hardware, from date of delivery and warrants that services will be rendered with due care and skill. These warranties are subject to the following conditions being complied with by the Customer:
The Goods are installed (where Goods are not installed by GP Glass) and maintained in accordance with the manufacturer’s recommendations (Care Guides found on this website) and has not been subject to misuse, abuse or neglect;
Manufacturing standards and tolerances are not deemed defects, nor are industry variations in the colour of aluminium and glass componentry.
GP Glass accept no responsibility for glass breakage, please read Understanding Glass Breakage below.
GP Glass will cover replacement of double glazing if there are marks between the panes or moisture build up resulting in fogging providing the product has been properly maintained.
Before making a claim on glass defects please read the Australian Glass and Window Association's technical guide.
To claim the warranty provided, the Customer must, within 7 days of identifying the defect in the Goods, provide written notice of the defect to GP Glass by filling out the Warranty Claim Form below. The order/quote number or invoice must be supplied, failure to do so will result in your claim being rejected.
If you don't meet our Warranty Terms and Conditions you can still arrange for a service appointment to provide you with cost of repairs.
Warranty Claims
We stand by our products. If you need to make a warranty claim, our dedicated support team is here to assist you with the process quickly and efficiently.
Please ensure you provide us with the either a Job Number, Quote Number or Invoice Number. Without this information we can not progress with your claim.
Disclaimer
Adjustments on sliding, bi-fold and hinged doors are not covered under warranty, please go to our document library and under the technical tab you will find instructions on how to make these simple adjustments at home.
Scratches and cracks in glass are not covered under warranty and generally require full replacements at your own cost.
Care Guides
simple + effective + important
